If you find a product unsuitable and wish to return it for exchange or refund, please note the following:
- Goods returned must be in original packaging, with all original labels still attached.
- Goods must be returned within 14 days of receipt for web purchases and 28 days for store purchases.
- Goods be accompanied by receipt and note of reason for return.
- Any damaged or malfunctioning items must be highlighted to us within 7 days of receipt.
- Any other shortages/errors found regarding your order must also be highlighted to us within 7 days.
- Costs incurred in posting the returned item are not refundable, except in circumstances where the product is damaged or malfunctioning.
Please note there is no return on clearance items, Portfolios, Paper, Card, or Foamboards in-store and online.
For International Returns we can facilitate collection of your parcel for a cost of €10 + the original cost of shipping.